Complaining Strategies Used by the Characters in the American TV Series "13 Reasons Why"

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Irliana, Nadya Safhira (2019) Complaining Strategies Used by the Characters in the American TV Series "13 Reasons Why". Undergraduate thesis, UIN Sunan Ampel.

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Abstract

This research focuses on the acts of complaining. This research also conducts to find out the kinds of complaining strategies used by the characters in the TV Series “13 Reasons Why” by Anna Trosborg theory and complaint response by Richard and Schmidt. This research is descriptive-qualitative research. It means the research focuses more on words rather than number. Besides, this research uses theory to lead the analysis before collecting data. The data was taken from transcript of all episodes of 13 Reasons Why. The data are in form of utterances which implied by the characters. The transcripts are obtained from TV series transcript. As the results, The researcher found there are 20 utterances that consist of complaints act in conversational fragments of 13 Reasons Why. There are 6 utterances using hint strategy, 2 utterance using annoyance, 3 utterances using direct accusation, 4 utterances using modified blame, 4 utterances using explicit condemnation of the accused’s action, and 1 utterance using explicit condemnation of the accused as a person. However, the researcher did not find any utterances using ill consequences and indirect accusation. The researcher found 7 hearer’s responds utterances which uttered by the hearer in TV Series 13 Reasons Why. There are: 1 utterance using apology, 2 utterances using denial, 1 utterance using excuse, 1 utterance using justify, 2 utterances using challenge.