Students’ attitude and satisfaction toward e-learning at English language education department UIN Sunan Ampel Surabaya

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Safitri, Nadiya Dwiki Isnin (2020) Students’ attitude and satisfaction toward e-learning at English language education department UIN Sunan Ampel Surabaya. Undergraduate thesis, UIN Sunan Ampel Surabaya.

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Abstract

Over the last decade, the development of e-learning at the university level has been widespread and has become a phenomenon. Therefore, it would be meaningful for the user to evaluate its performance to ensure that the program is successfully implemented or not. This study aims to investigate students’ attitudes and students’ satisfaction towards e-learning in order to ensure whether the implementation of e-learning is a success or not. The research was performed using a qualitative method. The data was obtained by distributing an online questionnaire to 25 students of the Intercultural Communication and Cultural Awareness (ICCA) course in the English Language Education Department. The result shows that the students’ attitude is positive and that the students are satisfied with the e-learning class. The students’ positive attitude towards e-learning was influenced by interactive e-learning activities, the ease of using the e-learning platform, and the advantages that students received, such as improving their skills to use technology and improving their skills to think creatively. On the other hand, the satisfaction of the students is affected by several factors. The first factor is the confidence of the students in using or operating the technology. The second factor is the lecturer's positive attitude toward e-learning. The third factor is the flexibility of time and place also a good quality course that provides an interactive learning experience. The fourth factor is the ease of access to the e-learning platform and the improvements that students achieved during this e-learning class. The last is the diversity of assessment used in e-learning classes. Based on the study results, it can be concluded that the implementation of e-learning at ICCA class is a success. It is in line with Phipps and Merisotis, who said that students' attitudes and overall student satisfaction toward e-learning are the general online learning success measurements.