Digilib UIN Sunan Ampel Surabaya

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Thesis

Jannah, Rahma Khumala (2019) Penerapan Customer Relationship Management (CRM) dan kualitas pelayanan sebagai upaya mempertahankan loyalitas Jamaah Umrah di Intanaya Tour and Travel. Undergraduate thesis, UIN Sunan Ampel Surabaya.

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