Students’ satisfaction towards lecturers’ facilitation on English Discovery (Ed) in english intensive program at the state Islamic University Of Sunan Ampel Surabaya

This item is published by Universitas Islam Negeri Sunan Ampel Surabaya

Fadilah, Nur (2021) Students’ satisfaction towards lecturers’ facilitation on English Discovery (Ed) in english intensive program at the state Islamic University Of Sunan Ampel Surabaya. Undergraduate thesis, UIN Sunan Ampel Surabaya.

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Abstract

Increasing technological developments continue to make the education system in Indonesia better and more advanced to follow other countries. The research aimsto give information about students’ satisfaction to English Discovery in English Intensive Program at the State Islamic University of Sunan Ampel Surabaya and also too explored about what challenges students to face when using English Discovery (ED). To get the data, the researcher used a mix method by interviewed and spared the questionnaire to the students of English intensive program at the State Islamic University of Sunan Ampel Surabaya. The results of this research indicated that students are satisfied whit using English Discovery in English intensive program. The indicator that shows the most positive responses is reliability whit the number of respondents (98%). The second indicator is responsive, this indicator has a positive agreement with (94%) of the respondents. The third indicator is certainty/guarantee with a total number of respondents (86%). The fourth indicator is empathy with the number (80%) of respondents. The last indicator is tangible with the total number (31, 6%). The data showed that a lot of students are satisfying using ED (English Discovery). Although the ED (English Discovery) had a positive effect, there were also challenges. The challenging of the ED (English Discovery) is the internet connection and also the tools of ED (English Discovery) are confusing.